Question 1

How do I get my files?

Accepted Answer

Instantly. The moment payment goes through you land on a download page with your links, and the same links are emailed to the address you used at checkout. Nothing is shipped, nothing is waited for.

Question 2

My download link expired. Now what?

Accepted Answer

Download links are time-limited on purpose so they can't be shared around the internet. If yours has expired, email support@honestbudget.shop from the address you bought with and we'll send fresh links.

Question 3

Does this work with Google Sheets?

Accepted Answer

Yes. Every spreadsheet ships with a Google Sheets version — you click one link and it makes a private copy in your own Drive. You do not need a paid Google account.

Question 4

Does this work with Excel?

Accepted Answer

Yes. Every spreadsheet also ships as a standard .xlsx file that works in Excel 2016 and later, Microsoft 365, and Excel for Mac. It also opens fine in LibreOffice and Numbers, though some conditional formatting may look slightly different in Numbers.

Question 5

Can I use it on my phone?

Accepted Answer

You can view and make quick entries in the Google Sheets mobile app. Setting up and reviewing your budget is much nicer on a laptop or tablet.

Question 6

Do I need to connect my bank?

Accepted Answer

No, and you can't. HonestBudget never touches your bank accounts, and we never see your financial data. You type your own numbers into your own file.

Question 7

Is this a subscription?

Accepted Answer

No. Every product is a one-time payment. No trials, no renewals, no card on file.

Question 8

What's your refund policy?

Accepted Answer

14-day money-back guarantee, no questions asked. Email support@honestbudget.shop within 14 days of purchase and we'll refund you in full. You can keep the files.

Question 9

What licence do I get?

Accepted Answer

A personal-use licence. Use the templates for yourself and your household, on as many of your own devices as you like. You may not resell, redistribute, sublicense or repackage them, and you may not use them as part of a paid service or course without written permission.

Question 10

Can I use it with my coaching clients or my team?

Accepted Answer

Not under the personal licence. Email us about a commercial licence and we'll sort out something fair.

Question 11

Do I need an account?

Accepted Answer

No. Checkout is guest-only by design. Fewer passwords in the world is a good thing.

Question 12

Will there be updates?

Accepted Answer

Yes, and they're free. When we improve a template, buyers get the new version at no cost.

Frequently asked questions